Needless to say, the launch of the latest expansion for Path of Exile, Ultimatum, has not gone too smoothly. In a Reddit post, developer Grinding Gear Games acknowledges the criticisms, and explains what happened in the RPG game.
The explanation was written by lead developer Chris Wilson, who discusses the "rough" launch in some detail. For many players, getting into the new content was laboriously slow, making them sit in a queue that could take up to two hours. Wilson says this was a result of "human error" because a migration process that's normally done playerbase wide in the days leading up to an expansion didn't happen.
A temporary solution was put in, but this caused players to taken out every ten minutes or so, a less than ideal situation for an MMORPG game. "Aside from catastrophically ruining our launch day, it completely mystified us because we have been so careful with realm infrastructure changes," Chris writes. "We thoroughly tested them internally, peer code-reviewed them, alpha tested them, and ran large-scale load tests up to higher player capacities than we got on launch day."
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